- Coverage
- 马尼拉大都会(客服、退换货、仓配协调);安装按城市试点
- Response
- 按城市与派工能力排期;咨询工作日 1 小时内回应
- Delivery terms
- 工单量、响应时段、升级路径与报表频率在服务确认单中约定
- Pricing basis
- 按次派工费 + 材料费,跨区另计;先确认覆盖与资质再报价
- Capability status
- In set-up · enquiry open Not yet operational; scoping and partner matching only
Current status — read this first
The installation network is being built city by city, not an established nationwide crew. What we can take on today:
- Specific cities and categories where qualified personnel and coverage are already confirmed;
- Categories requiring qualification and safety assessment first (electrical, gas, load-bearing structures);
- Sellers with steady, schedulable volume.
For orders outside coverage we say we cannot take them, rather than accepting and improvising.
Typical categories
Flat-pack furniture, lighting, smart locks, home monitoring and smart-home devices, some sanitary ware and hardware, and made-to-measure items requiring on-site measuring.
What we do
- Scheduling: agreeing times with end buyers; confirming address, floor, lift and parking conditions;
- Measuring: for made-to-measure items, measuring and reporting dimensions first;
- Installation and commissioning: assembly, fixing, wiring (qualified personnel only), functional testing;
- Fault-finding: resolving on site where possible; otherwise converting into an after-sales ticket;
- Acceptance record: arrival and completion photos, buyer sign-off or electronic confirmation.
Deliverables
Booking confirmation, technician attendance record, installation photos, buyer acceptance, fault and warranty log, cost settlement.
Boundaries
- Electrical, gas and load-bearing installations must comply with local rules and are performed only by qualified personnel; we decline where qualification is absent;
- We contract with Chinese sellers on a B2B basis and do not position ourselves as an open renovation and repair platform for all households;
- Rework caused by product defects, building structure or buyer modifications is charged separately;
- No blanket attendance lead time; scheduling follows city dispatch capacity.
Prerequisites
Product model and manufacturer instructions, target cities and monthly volume, safety and electrical requirements, reschedule and cancellation rules.
Frequently asked
Do you only cover the Philippines?
Our local execution capability is currently concentrated in the Philippines, our first market. China-side scoping, supply chain coordination and project management can support other markets, but local execution is assessed case by case.
How soon will someone contact me after I submit an inquiry?
Messages received during business hours are usually answered within 2 hours; complex requirements get a scoping call within one business day. Every inquiry receives a reference number and is tracked internally.
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